Refund Policy

Payments for UGCMADE are processed by Paddle.com, our reseller and merchant of record, which issues all refunds.

14-day refunds

You can get a refund within 14 days of any payment (a plan, a renewal or a top-up):

• For credits you haven't used. If you haven't used any of the credits from that payment, you get the whole payment back. If you've used some, you get back the share for the credits you haven't used.
• For technical issues. If a problem on our side stopped you from using what you paid for, you get a full refund of that payment, whatever you've used.

Refunded credits are removed from your account. Anything you made stays yours.

Failed photos and videos

You don't need to ask for these. If a photo, video or poster fails to finish, its credits are returned to your balance automatically.

Cancelling

You can cancel your plan at any time, in Plans → Manage billing. You won't be charged again, and you keep your plan and its credits until the end of the month you paid for.

How to ask

Email support@ugc-made.com with the email address you pay with, or reply to your Paddle receipt, or use paddle.net to find your order. Refunds go back to the way you paid, usually within 5 to 10 working days.

Your legal rights as a consumer, where you live, are not affected by this policy.

UGCMADE (ugc-made.com) is operated by COCO MONKEY TECHNOLOGIES (CT0165296-M).